Frequently Asked Questions

Everything you need to know about your ESSĒN experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.

How do I process a return or exchange?

We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request.

How do I find my perfect fit?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.

Are your materials sustainably sourced?

Yes, ESSĒN is committed to ethical production. we prioritize organic cotton, recycled fibers, and responsible manufacturing processes to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your door.